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Lines open 8:30am - 6:00pm mon - fri
27 March 2010
The application process has now closed. The next round applications will begin in early 2011.
8 February 2010
We are now accepting applications from mediation organisations in receipt of Civil Mediation Council (CMC) accreditation. For more information on the CMC accreditation scheme, please see www.civilmediation.org
The application form, NMH Requirements and a map showing the Regions/Areas can be found on the "Downloads" page at: https://www.nationalmediationhelpline.com/downloads.php.
New provider organisations will be restricted to three Areas in their first year. To join the NMH, the organisation must have at least 6 mediators in a Region - where that Region is their permanent home or work base. To cover an Area, the organisation must have a minimum of 2 mediators living or working in that Area.
The deadline for applications is 26 March 2010, after which they will be processed, and provider organisations allocated to Areas. The new Area rotas go live on 1 April. After the closing date, the NMH will not be accepting any further applications until 2011, when the application process will be re-opened.
If you need any further information or help with the application process, please contact Tajinder Bhamra on 020 3334 3161. Alternatively, you may email Tajinder at tajinder.bhamra1@justice.gsi.gov.uk
1 April 2009
Please note the mediation fee per party for disputes valued at £5,000 and above will increase by £50. Therefore from this date, the mediation fee for disputes valued between £5,000 and £15,000 will be £300 + VAT per party and for disputes valued between £15,000 and £50,000 the fee will be £425 + VAT per party.
A new Cancellation Policy comes in to effect today. For further details, please visit our Costs Page.
31 March 2009
The outcome of the Civil Mediation Council (CMC) EGM has now been published on the CMC website at: http://www.civilmediation.org/page.php?page=4
The CMC accreditation scheme will run until 30 April 2010 and is now accepting new applications. The updated application form has been added to the downloads section of the CMC website at: http://www.civilmediation.org/downloads.php?fid=37
19 March 2009
We are now accepting applications from mediation organisations in receipt of Civil Mediation Council (CMC) accreditation. For more information on the CMC accreditation scheme, please see www.civilmediation.org
The application form, NMH Requirements and a map showing the Regions/Areas can be found on the "Downloads" page at: https://www.nationalmediationhelpline.com/downloads.php.
New provider organisations will be restricted to three Areas in their first year. To serve on an Area panel, the organisation must have at least 5 mediators in the Region - where that Region is their permanent home or work base.
The deadline for applications is 12 June 2009, after which they will be processed, and provider organisations allocated to Areas at the end of June 2009. After the closing date, the NMH will not be accepting any further applications until 2010, when the application process will be reopened.
If you need any further information or help with the application process, please contact Tajinder Bhamra on 020 3334 3161. Alternatively, you may email Tajinder at tajinder.bhamra1@justice.gsi.gov.uk
12 January 2009
Wessex Civil Mediation join the National Mediation Helplines list of mediation providers after receiving Civil Mediation Council accreditation
24 November 2008
Globis Ltd join the National Mediation Helplines list of mediation providers after receiving Civil Mediation Council accreditation
13 October 2008
Focus Commercial Mediation join the National Mediation Helplines list of mediation providers after receiving Civil Mediation Council accreditation
4 August 2008
Association of South West Mediators join the National Mediation Helplines list of mediation providers after receiving Civil Mediation Council accreditation
30 June 2008
Effective Dispute Solutions Limited (EDSL) join the National Mediation Helplines list of mediation providers after receiving Civil Mediation Council accreditation
2 June 2008
Medical Dispute Solutions join the National Mediation Helplines list of mediation providers after receiving Civil Mediation Council accreditation
2 May 2008
Luton Mediation join the National Mediation Helplines list of mediation providers after receiving Civil Mediation Council accreditation.
9 April 2008
Lyons Davidson Solicitors join the National Mediation Helplines list of mediation providers after receiving Civil Mediation Council accreditation.
12 March 2008
The moratorium on provider applications has now been lifted. If you wish to apply, go to the 'Downloads' section of this site you will find a document entitled ‘Application for Membership Form’. This application form explains what we require from our mediation providers and to whom the completed form should be sent.
The Helpline will continue to operate in accordance with existing arrangements until the end of March 2009. Proposals for changes beyond March 2009 will be communicated to all Helpline providers before the end of September 2008.
16 July 2007
Mediation Solve join the National Mediation Helplines list of mediation providers after receiving Civil Mediation Council accreditation.
10th July 2007
There is a moratorium on provider applications until 31st March 2008.
This is to allow for a period of stability during which time the NMH will conduct a review of its policies and criteria. This review will be completed by March 2008.
If you would like to find out more about our current policies and procedures please go to 'Downloads'. or call 0845 60 30 809 and speak to one of our advisers
16 May 2007
Mediation Awareness during 2007
The responses from the previous years Mediation Week participants have been evaluated, and the majority deemed it a success, but thought that we should try a different approach during 2007. Recommendations have been taken on board, and it has been decided to operate a rolling programme of awareness raising events throughout 2007, rather than focusing on a specific week.
If you would like to be involved in raising the profile of mediation this year, or you have a good idea for an awareness-raising event that could fit into the programme, please contact the Proportionate Dispute Resolution Team within Her Majesty's Courts Service at pdrt@hmcourts-service.gsi.gov.uk. . There may be some central support available and we can obviously be more flexible about the timing of events this year. Responses would be appreciated by 25th May if you are willing to help.
If you haven’t already seen the evaluation of Mediation Week 2006, you can request a copy using the email address as above.
30 April 2007
Littleton Dispute Resolution Services Ltd join the National Mediation Helplines list of mediation providers after receiving Civil Mediation Council accreditation.
16 April 2007
Global Mediation Ltd join the National Mediation Helplines list of mediation providers after receiving Civil Mediation Council accreditation.
26 February 2007
Change of mediation provider name - DRS - CIArb now known as IDRS Limited
11 December 2006
Clerksroom join the National Mediation Helplines list of mediation providers after receiving Civil Mediation Council accreditation.
14 November 2006
Commercial Mediation West Wales (CMWW) join the National Mediation Helplines list of mediation providers after receiving Civil Mediation Council accreditation.
5 October 2006
National Mediation Helpline wins innovation award
The National Mediation Helpline has won an award for innovation at the Excellence in Alternative Dispute Resolution awards ceremony. For further information about the awards visit the Centre for Effective Dispute Resolution website
14 September 2006
National Mediation Week
Her Majesty's Court Service will be holding its second National Mediation Week campaign from the 9-13th October 2006. During the week, a range of publicity events will be held across England and Wales promoting mediation as an alternative to court.
26 July 2006
We will be accepting applications from Mediation Providers to join the National Mediation Helpline from 01 August 2006 until 08 September 2006. Further information about the application procedure will be available on the Download section of this web site on 01 August 2006.
25 July 2006
As from 01 August 2006 our fee structure will change. The fees for disputes below £5,000 will be reduced from £125 per party to £100 per party for a two-hour mediation. We have also introduced a new tariff of £50 per party for a one-hour mediation. The remaining fees will stay the same.
