Customer Feedback

We are continually looking at ways to improve the service we provide our customers and would ask you to spend a few moments of your time to complete the following questions.

How did you hear about the National Mediation Helpline?
Please specify how you heard about the NMH:
About the helpline
Have you called the helpline?
Was your call answered promptly?
Was the adviser able to help you?
Please tell us why speaking to the adviser didn't help you:
Where you happy with the information the adviser gave you?
Please tell us why you were unhappy with the information the adviser gave you:
Is there anything that you feel we could do to improve our telephone service?
Was your dispute referred to a mediation provider?
Did they contact you within the agreed time?
Please tell us when they contacted you:
Was your dispute listed for a mediation?
Where you happy with the mediation arrangements - time and accommodation?
Please tell us why not:
Were you happy with the outcome of the mediation?
Please tell us why not:
Would you recommend this service to other people?
Please tell us why not:
About this website
Have you used this website?
Did you find the information you were looking for?
Was the information useful?
Is there anything you feel we could do to improve our website?
About you
Are you a:
Please specify:
Overall
Would you use this service again?
Please tell us why:
Please tell us why not:
Do you wish to make any other comments or suggestions?
Thank you for taking the time to complete this form. It is only with your help that we can improve our services. If you wouldn't mind being contacted to discuss your feedback, please provide us with a contact number and/or your address: